Kyoto Kimono Rental HanaemiTerms of Use

[table of contents]

• Article 1 Introduction
• Article 2 Provision of the Service
• Article 3 Service extension fees and other matters
• Article 4 Reservations and Cancellations
• Article 5: Items that cannot be handled
• Article 6 Restrictions and Refusal of Use
• Article 7 Company Liability for Compensation
• Article 8 User Responsibilities and Prohibitions
• Article 9 Disclaimer [Important]
• Article 10 Compensation, Handling of Personal Information, and Intellectual Property Rights
• Article 11 Exclusion of Antisocial Forces
• Article 12: Changes to Terms of Use and Services
• Article 13 Governing Law and Jurisdiction 

Article 1 Introduction

These Terms of Use stipulate the conditions of use for the kimono rental (hereinafter items rented out by the Company are collectively referred to as "rental items") and related services (hereinafter referred to as "this service") provided by JIN Ltd. (hereinafter referred to as "our company") at Kyoto Kimono Rental Hanaemi.

Regardless of whether they are corporations or individuals, service users, store visitors, and those accompanying users (hereinafter referred to as "Users") are deemed to have agreed to these terms and conditions by using this service and entering our store.

Since these terms of use are published on the Internet, you are deemed to have agreed to them whether you make a reservation via our website, by phone, or by visiting the store without making a reservation.

When selling or introducing our services on behalf of others, it is the responsibility of the agent in question to explain the services to users and obtain their consent, and we shall not be held liable for any defects in the explanation.

Furthermore, these Terms of Use take precedence over any oral explanation given by our employees, and in the event of a dispute, these Terms of Use shall be used to resolve the dispute.

Any matters not stipulated in these Terms and Conditions shall be governed by the explanations given at the place where the Service is provided, laws and regulations, or general customs. All amounts stated in the Terms and Conditions are exclusive of tax.

Article 2 Provision of the Service

• The dates and times for providing this service will be as stated on the store's website.
  • Services will not be provided and baggage cannot be dropped off or picked up outside of the hours this service is available.
  • Baggage can only be dropped off/picked up once per service, and if you forget to take out or pick up your baggage and need to drop it off/pick it up again, a fee of ¥1 (excluding tax) may be charged each time.
  • In order to ensure the safety of users and employees, if the Japan Meteorological Agency issues a warning of heavy rain (landslides, flooding), flood, strong winds, blizzards, or heavy snow in the city, ward, town, or village where the store is located two hours before the store opens, the store will close without notice and services will not be provided. In addition, even if there is a warning, the store will basically be closed. In that case, the company will not be held liable for any disadvantage caused to the user.
  • If you are pregnant and wish to use this service, please inform our staff of this fact at the latest before dressing begins. We cannot be held responsible for any problems that arise from using this service without first informing us.
  • All kimonos, accessories, and equipment used for dressing and hair styling used in this service are used, and we cannot guarantee that they are new.
• The fees for the Services are as stated on our website. They may vary depending on the plan. Even if you make a reservation through our website, the fees may vary depending on the selection you make when you visit the store. If the fees for the Services change, we do not require prior notice.
  • The service fee shall be paid in Japanese yen on the day of use by cash, credit card, or electronic payment. The available credit cards and electronic payments will be announced at the store and on our website. However, there may be cases where credit cards or electronic payments cannot be used due to communication conditions, etc. In such cases, we ask that you pay in cash.

Article 3 Service extension fees and other matters

• If a user is late for the final return time of a kimono or yukata (rented by our company) (currently 17:30, but the time stated on the website takes precedence), an extension fee of 1 yen for every 10 minutes will be charged.
• If a user is unable to collect their luggage by the deadline, they must contact us by phone before the original deadline. However, even if we receive a phone call, collection after closing time is generally not possible, and even if we decide to allow collection after closing time, we will charge 10 yen per 500 minutes as waiting compensation. Please note that if the user comes to collect their luggage the next day during business hours, there will be no charge.
• In addition, in the unlikely event that it is necessary to return the item beyond the final return time stated on the website and our staff must wait or return to the store after the staff has gone home, we will pay 1 yen per 10 minutes as a staff labor cost guarantee. In addition, if the staff needs to travel from their home, we will pay 500 yen in transportation costs regardless of the distance. In addition, the user agrees that these terms and conditions will not take into account any circumstances such as road congestion, disruptions to public transportation, or poor health.
  *Regarding extension fees for junior high, high school, and university students in particular, it is easy for parents to complain after the user has paid, so it is the user's responsibility to return the equipment so that no extension fees are incurred. Alternatively, it is the user's responsibility to explain the possibility of an extension fee being incurred in advance and obtain approval. Complaints from parents after payment will not be accepted. If you have any requests regarding extension fees, please contact us in advance by email (contact@hanaemi-kimono.com).
  (All fees listed in this section are exclusive of tax and will be charged in cash upon receipt.)

Article 4 Reservations and Cancellations

• A reservation made by a user through our website shall be deemed to have been made at the time when our company accepts the reservation application by the user. The same shall apply even if the notification of receipt of the reservation cannot be received due to communication conditions or negligence on the part of our company or the user.
• If a user wishes to cancel a reservation after it has been made, please apply using the email you received when the reservation was completed. If for any reason you are unable to cancel the reservation, please send an inquiry email (contact@hanaemi-kimono.com) stating that you wish to cancel. The cancellation will be considered final when the cancellation email is sent or when the inquiry email is received.
• Regarding cancellation fees, cancellations on the day of use will be subject to 100% of the reservation fee, and cancellations on any other day will be free of charge.
• Regardless of the provisions of the preceding paragraph, we are not liable for cancellations due to reasons attributable to our company, such as temporary closures, or natural disasters, which we deem unavoidable. However, cancellations due to illness or injury will be considered as cancellations attributable to the user, and a cancellation fee will be charged. If you fall under any of the above categories, please include the reason for cancellation in your email.
• All communication costs incurred when making or canceling a reservation will be borne by the user.
• Regarding changes to the date or content of use, if the Company does not determine that the change is within a reasonable range or that the circumstances are not negotiable, the change will be treated as a cancellation.

Article 5: Items that cannot be handled

We are only accepting clothing as the type of luggage we store and cannot accept items 1 to 8. If damage occurs to items stored in violation of the regulations, we will not be held responsible. In principle, we will only accept one piece of luggage. Suitcases and carry-on cases are free of charge, but for particularly large pieces of luggage (weighing over 1kg) and golf bags, a storage fee of 20 yen will be charged per item.

• Valuables (house and car keys, luxury clothing, bags, jewelry, watches, etc.), precision equipment (computers, digital cameras, game consoles, tablets, etc.), cash
• Explosive, flammable or other dangerous items
• Food, living things, frozen items, refrigerated items, fruits and vegetables, fresh flowers, items that leak water or are easily spoiled
• Items that go against public order and morals (items prohibited by law, such as narcotics and dangerous drugs)
• Items that cannot be put in checked bags
• Items that have objectively or subjective value that cannot be covered by monetary compensation from our company, such as mementos or gifts.
• Items that are easily broken or deformed
• Items that do not fall under the above categories but that we have determined are difficult to accept

Article 6 Restrictions and Refusal of Use

• We will refuse to allow any customer to use this service if any of the following apply to them, even after a reservation has been made.
  • A person who belongs to an organized crime group (hereinafter referred to as an "organized crime group") as defined in Article 3, Paragraph 77 of the Law Concerning Prevention of Unjust Activities by Organized Crime Group Members (Law No. 2 of 2; hereinafter referred to as the "Law"), or when it is deemed that the person is promoting the activities of an organized crime group or contributing to its operation.
  • When the person is deemed to be an organized crime group, a member of an organized crime group as defined in Article 2, Paragraph 6 of the Law, a semi-regular member of an organized crime group, a person related to an organized crime group, or other anti-social forces.
  • When a corporation or other organization is deemed to have business activities controlled by an organized crime group or a gang member, or when a corporation is deemed to have an individual among its officers who is a gang member.
  • When a Customer has engaged in intimidating behavior such as violence, threats or extortion towards a store or employee, or has demanded an unreasonable burden, or when it is deemed that a Customer has engaged in similar behavior in a store in the past, regardless of whether the store was operated by our company.
  • When there is a risk of causing significant inconvenience to other customers, or when a customer has behaved in a manner that causes significant inconvenience.
  • When someone is excessively intoxicated.
  • If you are clearly infected with an infectious disease or have any other disease that may be contracted through infection.
  • When the contents of the reservation/contract (purpose of use) differ from that at the time of application and a clearly false application is made.
  • When you refuse to agree to these Terms and Conditions, or when the Company determines that you are in violation of these Terms and Conditions.
  • Any other case that is deemed to be in violation of laws, regulations, or public order and morals.
• Due to the physical characteristics of the customer, we may decline to provide this service, limit the type and size of the kimono to be rented, or instruct the customer on the dressing room to be used. This is a rational decision based on the possibility of dressing, the preservation of kimonos, and consideration for other customers, and is not intended to discriminate against the customer. We do not tolerate discrimination based on physical characteristics, nationality, ethnicity, religion, sex, gender identity, etc. Thank you for your understanding.

Article 7 Company Liability for Compensation

Our liability for your baggage begins when you check it in and ends when we deliver it to you.

• For damages caused by loss or damage to baggage while in our possession due to reasons attributable to our company, the liability limit is up to 1 yen per piece of baggage, and we will compensate for the actual amount of loss within the liability limit depending on the degree of loss or damage based on the value of the baggage.
  Furthermore, we shall not be liable for any loss, damage or any other damage to baggage, including those specified in Article 5.
• If we settle a claim for compensation, we will pay it in Japanese yen.
• The right to claim compensation under the preceding provision shall be extinguished if the User fails to do so within three days from the date of receipt of the baggage from our company.

Article 8 User Responsibilities and Prohibitions

When using this service, you must follow the instructions of our employees and notices posted in the store, and these instructions take precedence over the information on our website, other online sites, and telephone instructions. Even if there is a difference between the information on our website and the actual service provided, causing a disadvantage to the user, our company will not be held responsible. In addition, any doubts or questions about the difference between the information on our website and the actual service should be made before leaving the store, and after leaving the store, you will be deemed to have agreed to all contents.

If, when using this service, you cause damage to other users or third parties by not following the notices posted by our employees or in the store, you will be responsible for compensation and our company will not be held liable in any way.

Prohibited matter

• Users are prohibited from engaging in any of the following acts. If a violation of these rules causes damage to our company or a third party, the user in question must compensate for all damages.
  • Subleasing, lending, or other actions related to rental items
  • Transferring, pawning, or establishing any other security interest in rental items
  • Illegal acts using rental items
  • Using rental items in a manner that violates public order and morals
  • Any action that causes or may cause inconvenience, disadvantage, or damage to other users, third parties other than other users, or our company
  • Any conduct that violates public order and morals within the store, or any other laws or regulations, or that may be in violation of such laws or regulations
  • Transmitting information that contains false or misleading content
  • Any unauthorized use or tampering with the server of our website
  • Any other conduct that the Company reasonably determines to be inappropriate, such as damaging or damaging the Company's credibility.

Article 9 Disclaimer [Important]

• The Company shall not be liable for any damage suffered by users or third parties in the provision of this Service due to human error, lateness of the Company's employees, or any other cause.
  In addition, the disclaimer below is particularly important in these lengthy Terms of Use, and as such fulfills its obligation to emphasize the importance of the terms and conditions set forth below. Therefore, we assume that users agree to the provisions set forth below when using the service.
  Based on the above, we confirm that this does not fall under the category of "a clause whose inclusion in the terms and conditions is not reasonably foreseeable (so-called surprise clause)" under the Civil Code, and that if you do not agree to these terms or if the terms are too long to read in full, you have the freedom not to use the service.
• In providing this service, if the following rules apply, we will assume that the user has foreseen and agreed to the possibility of the following events occurring, and we will not be liable for any financial, time, or mental disadvantage suffered by the user.
• Our liability for any disadvantage to the user shall be extinguished unless notice is given within 7 days from the date of provision of services.

▼Details

• The paint used in the luggage compartment may stain the contents of the luggage. It is the user's responsibility to protect any items that may be stained with plastic bags, etc.
• Luggage checked in by customers is frequently moved around within the store, and since our employees assume that the contents consist only of clothing, checked luggage may be subjected to impacts, which may result in the contents being damaged or deformed during the period the luggage is kept in storage.
• When our employees are helping customers put on or take off their clothes, electronic devices inside the clothes may fall out and be damaged.
• Service provision may be delayed due to congestion or other reasons, resulting in delays to scheduled rickshaw rides, restaurants, performances, etc.
• Our products are assumed to be on display in stores, and you specify the size, pattern, etc. of the product in advance via telephone or email, and our employees promise to have the product in stock or on hold, but the specified product cannot be prepared on the day the service is provided.
• Except for cases where a separate quotation has been submitted, even if the price has been communicated over the phone, the price listed on the website takes precedence, resulting in disadvantage to the customer due to a miscommunication made verbally.
• The user agrees that the luggage will be stored in a place where an unspecified number of people come and go, and that the items stored may be lost or stolen. In particular, valuables, gifts, and other items that cannot be covered by monetary compensation from our company must be managed by the user, and no compensation will be paid.
• The clothes we rent are rented to an unspecified number of customers, and we are not responsible for skin irritation, rashes, infections, etc., if we wash them to a reasonable extent. In addition, we wash clothes with commercially available detergent, disinfect with commercially available alcohol, and wash clothes with commercially available deodorizing and disinfecting sprays, and when using this service, you understand and agree to these washing methods, and agree that any skin irritation, rashes, infections, etc. that occur despite using these washing methods are not reasons attributable to our company. In addition, rental items are provided as actual items in the store, and we are not responsible for any damage after departure, and it is the user's responsibility to check the actual items for any damage or defects before departure.
• Even if electronic devices are damaged for reasons attributable to our company and liability for compensation arises, the scope of liability will be the value of the electronic device itself or up to the maximum compensation limit separately specified, and we will not compensate for the value of electronic records such as photographs and data.
• We cannot take any responsibility for falls that occur outside the store, as these are influenced by road conditions and the way customers walk.
• We are not responsible for falls, burns, or other injuries in the store if you do not follow the notices posted in the store or the instructions of employees. If your hands are full with your belongings and you cannot stay safely in the store, please call out to an employee and have them help you. If an employee is busy and cannot help you immediately, please wait until an employee is available to help you. You agree that we are not responsible for any falls or injuries you may have. During hair styling, as high-heat equipment is used in the treatment, please remain as still as possible, follow the instructions of the staff, and do not go near employees who are styling you.
• In the event of damage to a kimono or underwear caused by "malicious", "intentional", or "gross negligence", compensation will be made up to 10,000 yen to cover the damage. The criteria for "malicious", "intentional", and "gross negligence" are based on our subjective judgment, and objective indicators include multiple stains or damages or damages over 3 cm in size, and damage caused by cigarettes. In particular, for damage compensation for junior high, high school, and college students, parents are likely to complain after the user has paid, so please use the service in a way that does not result in damage compensation at the user's own responsibility. Complaints from parents after damage or payment will not be accepted. If you have any requests regarding damage compensation, please contact us in advance by email (contact@hanaemi-kimono.com).
• Damage caused by the user's own negligence.
• Loss or change of baggage due to a natural disaster or other force majeure event.
• Any other damage suffered by the user due to reasons beyond the responsibility of our company.
• Damage to baggage due to excess weight or volume.
• Damage caused by defects inherent to the baggage, such as deterioration.
• Damage or loss of casters, straps, hooks, or keys, as well as damage or loss of accessories (name tags, belts, etc.).
• Minor damage (scratches, cuts, dents, dirt)
• If the hair styling or dressing is different from what you imagined and you are not satisfied with it. In addition, if you request a styling or dressing that takes time, such as using a kimono or hair accessory that you brought with you, or a styling or dressing that we do not normally do, our staff may refuse to do the hair styling or dressing you requested at their discretion.
• We are not responsible for any loss of kimono or hair after departure, as this is affected by the user's walking style. In particular, for junior high, high school, and college students, to avoid complaints from parents about kimono dressing and hair styling after departure or at a later date, please be sure to accompany the child on the day or send a request to the staff on the day via email (contact@hanaemi-kimono.com) to let them know about any points you would like them to be careful about. We cannot respond to complaints or requests for refunds from parents after departure without special notice.
(We have received many inquiries about people wearing their collars upside down, and most of these are caused by camera apps flipping the photos left and right, so please contact the camera app company first before contacting us.)
• If baggage is lost due to users mistaking clothes or shoes, etc. Please note that users are responsible for managing their own baggage.
• If a customer leaves something behind in the store, the customer agrees that the item will be held for three days and then disposed of. Customers must come to the store to pick up the item at their own risk, and items will not be sent by mail.
• The user is responsible for checking the dirt and damage of rental items, and items displayed in the store are considered the products. We confirm that there was a freedom not to rent items that are dirty or damaged in advance. In addition, even if an employee dresses without noticing dirt or damage, and the user notices the dirt or damage after the service is provided, our company will not be liable for any disadvantages.
• From a risk assessment perspective, the user agrees that employees may consume food and drink during the provision of services.
• Our company does not tolerate discrimination based on ethnicity, gender, sexual orientation, etc. If our company needs to take special measures in practice, such as providing separate rooms for dressing, due to reasons such as religion, ethnicity, sexual orientation, LGBT, etc., we will take appropriate measures based on social standards, and the user agrees that our company will not be held liable for any inconvenience suffered by the user, such as being late for prior or subsequent appointments or taking longer than usual.
• Our company will not take any responsibility if the kimono, obi, or accessories shown on our website, SNS, or other websites are different from the user's image. Furthermore, the user agrees that the obi cannot be changed.
• When returning the item the next day, the user agrees to have their ID photographed and to have the photo deleted at any time at the discretion of the company. In addition, when returning the item the next day, the user agrees to deposit a security deposit of 1 yen in cash per item to prevent theft.
• The user agrees to Article 4 of these Terms and Conditions.
• Any damage related to the above items

Article 10 Compensation, Handling of Personal Information, and Intellectual Property Rights

• Compensation
  • In addition to the provisions of "Article 8 Disclaimer" in these Terms and Conditions, if the loss of a user's baggage is clearly due to causes caused by our company, the maximum compensation amount will be 1 yen.
• Handling of personal information
  • In order to provide our services appropriately, we collect information such as users' names, email addresses, dates of birth, addresses, and contact details through various input forms for membership registration and service applications, or through documents filled out at stores. Collected personal information will be used only for the provision of this service and the business activities of our company and our group companies. However, if requested by a court, police, tax office, consumer center, or other institution with authority recognized by law or ordinance, we may disclose information without the individual's permission. Collected personal information will be properly destroyed when the purpose for collection is no longer applicable.
• Intellectual property right
  • All copyrights to our website, in-store posters and flyers, images posted on social media, etc. belong exclusively to our company. In addition, all intellectual property rights to the content provided through this service belong to our company.
  • Regardless of the purpose, if any acts prohibited by domestic and international copyright laws and other regulations, such as unauthorized duplication, reproduction, or other unauthorized secondary use of our content, are discovered, we will immediately take legal action.
  • If any dispute arises with a third party due to violation of the provisions of this Article, the parties shall resolve the dispute at their own responsibility and expense and shall not cause any damage, loss, disadvantage, etc. to the Company.

Article 11 Exclusion of Antisocial Forces

• If any of the following items apply to the user, our company may cancel the reservation or refuse use without any notice. In such a case, our company shall not be liable for any damages to the user. However, this provision does not prevent our company from claiming damages from the user.
  • If the person is or was a member of an organized crime group, a member or associate member of an organized crime group, a company related to an organized crime group, a corporate racketeer, a social movement fraudster, a political movement fraudster, a special intelligence violent group, or other anti-social force (hereinafter referred to as "anti-social force");
  • If a User commits fraud, acts of violence, or uses threatening language against the Company, either by himself or through a third party
  • If you inform the Company that you are a member of an antisocial force, or that a person related to you is a member of an antisocial force
  • When a person has engaged in any act that damages or is likely to damage the reputation or credibility of the Company, either by himself or through a third party
  • When a person, either directly or through a third party, has interfered with or is likely to interfere with the Company's business
• If the Company suspects that a user falls under any of the items in the preceding paragraph, the Company may request that the user provide materials, etc. to justify the suspicion. If the user refuses the request, the Company may take the measures set forth in the preceding paragraph.

Article 12: Changes to Terms of Use and Services

These terms may be changed, added to, or deleted without prior notice. Users will not be notified individually. When using the service, it is the user's responsibility to check the latest "Terms of Service".

Article 13 Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Japan, and the Kyoto District Court shall be the exclusive court of jurisdiction.