Frequently Asked Questions | Kyoto Kimono Rental Hanaemi

About the day

Can I book on the day?

Depending on the reservation situation, we may be able to accommodate you on the day. Please call us. You can also make a same-day reservation online.

How do I make payment?

Payment must be made on site. We accept the following payment methods:
◯Cash
◯Credit card (VISA, MASTER, JCB, AMEX, Diners, Discover)
◯Transportation electronic money (Kitaca, Suica, Pasmo, tolca, manaca, ICOCA, SUGOCA, nimoca, Hayakaken)
○QR code payment (Paypay, dPay, Rpay, auPAY, Merpay, WeChatPay, Alipay)
◯ Electronic money (iD, QUICPay)

I made a reservation for a group plan. Can we enter the restaurant separately?

We apologize for the inconvenience, but please come together.

Can I check in large luggage such as carry-on suits and strollers?

Yes, it is possible. We will accept large luggage for free. *One suitcase per person is allowed.

How long does it take from reservation time to departure?

Please allow about 45 minutes to XNUMX hours. The time it takes to choose a kimono may vary from person to person.

Do I really not need to bring anything?

We provide undergarments, socks, sandals, bags, etc., so please come empty-handed. Of course, everything is included in the price, so there is no additional charge. (Winter) To protect yourself from the cold, we recommend bringing a shirt with a wide open collar, patch (leggings), gloves, and a shawl.

About the plan and kimono

I can't decide which plan to choose

Please come to our store on the day and see it for yourself. You can change the plan on the day, so please choose your preferred course.

Can I change the rental plan or options on the day?

We accept changes to rental plans and additions/changes to options even on the day. We aim to be flexible in order to provide the best plan content to meet your needs. However, depending on the reservation situation on the day, we may not be able to meet your request if an option is out of stock. Thank you for your understanding.

I'm elderly. Are there any kimonos that would suit me?

We have customers of all ages and have a wide variety of kimono types available. Relatively flashy patterns are popular, so in customer photos they look flashy, but we also have chic kimonos available, so please feel free to come.

At the time of booking, I am undecided whether or not to add an option, but can I decide on the option at the store on the day?

You can add or change options on the day. When you check in, our staff will check the options you have selected at the time of booking, so please let us know if you have any additions or changes you would like to make. However, please note that we may not be able to accommodate requests to add or change options on the day due to stock shortages, etc.

Can you arrange the obi for me?

Yes, it is possible. We will dress you up in a cute kimono from all angles, even from behind!

What should I do if my clothes get badly messed up along the way?

If anything happens, please come back to our shop and we will re-dress you.

Do I need to take precautions against the cold?

We recommend wearing warm undergarments with an open collar or leggings.

Will I have to pay if I get the rented kimono dirty or torn?

No, we do not charge for minor stains or fraying. *We may charge a compensation fee depending on the degree of staining or damage.

About hair styling

Can I borrow hair accessories etc?

We also have a wide variety of hair accessories, including flowers and hairpins. We will lend these to you free of charge if you have your hair styled.

My hair is short. Can you style it?

Simply adding curls to the top of your hair will create a gorgeous look. If your hair is long enough, we can style it, so please consult with your hairdresser. We also offer rental of hair accessories only.

Can I have my hair styled using hair accessories that I bring with me?

Yes, you can. Please hand it over to the staff when you get your hair done.

How to return

Until what time can I borrow it?

Business hours are from 9:18 to 17:30, and you can return by XNUMX:XNUMX, the last time for returns. Please feel free to take your time and explore the area.

How should I return it?

① Return on the day: Please return to our shop (by 17:30) ② Return the next day: Please return the kimono to our shop by 12:5,000 the next day. *If you return the kimono the next day, we will take a XNUMX yen cash deposit and take a photo of your ID.

I would like to use the next day return option. Can the representative take my friend's kimono and return it?

If you use the next day return option, the representative customer can return all the kimonos for other friends at once. However, you cannot return the kimonos on the day of use.

Can I leave my clothes and suitcases there?

We will store your clothes for free (except for valuables). In that case, please return them during business hours. Please note that we only store one suitcase per person.

Can I return it the next day?

Yes, it is possible. There is an option to return the kimono the next day (1,100 yen including tax). If you choose this option, please return the kimono to our shop by 12:5,000 noon the next day. *If you return the kimono the next day, we will take a deposit of 5,000 yen in cash and take a photo of your ID. *We will take a deposit of XNUMX yen in cash per person.

Reservations, changes and cancellations

How can I change or cancel my reservation?

If you made a reservation through our website, you can cancel it from the confirmation email. If you wish to change the details of your reservation, please cancel it and make a new reservation.

Is it possible to change the reservation time for kimono rental?

Yes, it is possible. However, you will need to change your reservation time online. First, cancel your current reservation from the reservation confirmation page, then make a new reservation for the new desired time. For more information on reservation confirmation and cancellation,

Is there a cancellation fee?

If you wish to cancel, please do so by the day before via the reservation confirmation email. If you cancel on the day of your reservation, 100% of the reservation fee will be charged as our staff will be waiting for you. Thank you for your understanding.

It's forecast to rain, will that be ok?

Everyone enjoys walking even in the rain. Please rest assured that we do not charge any cleaning fees for kimonos for sightseeing, such as for rain stains. Kyoto has a nice atmosphere on a rainy day, so we recommend it.

Is it possible to make a reservation by phone?

For general customers, we ask that you first make a reservation through the reservation form on our website. For groups and other customers who are unable to make a reservation through the reservation form, we also accept reservations over the phone, so please call the store of your choice.

I would like to confirm my reservation.

For "WEB reservations", please check the "Reservation Completion Email" sent at the time of reservation. If you have not received the "Reservation Completion Email", your reservation may not have been completed. Please contact us via the inquiry form or directly at the store.

If I am late, what will happen to the order of dressing?

If you are more than 20 minutes late, we are very sorry, but your reservation will be automatically cancelled. If you are less than 20 minutes late, you will be dressed in the next reservation slot. We appreciate your understanding.

I will be late for my reservation. Do I need to contact you?

If you are going to be late for your reservation, there is no need to contact us in advance. If you are less than 20 minutes late, we will accommodate you in the next available reservation slot. However, if you are more than 20 minutes late, your reservation will be automatically canceled. In this case, please make a new reservation. You can reschedule up to 10 minutes before the reservation time. If you are able to come to the store in that case, your first reservation will not be canceled. We appreciate your understanding.

About student discount plans

Can I take classes or groups?

We accept group reservations at any time. We can also accommodate classes, so please contact us. We can also accommodate early morning sessions.

Is it possible to do this on a school trip?

It can also be used for school trips and graduation trips.

Is it possible for vocational school or university students to apply?

Students up to 25 years old can use it. However, you will need to show your student ID.

Can I use a student discount?

Yes, we have a student discount plan. It can be used by one person from junior high school students to university students (up to 25 years old). *Please present your student ID.

Can prep school students get a student discount plan?

Yes, if you are attending a preparatory school run by a school corporation and have a student ID card, this is possible.

I graduated in March and returned my student ID, but can I still get a student discount?

If you graduated in the same month, you can use the discount plan exclusively for students by presenting your school commuter pass, diploma, graduation photo, etc. The scope of application of the student discount service applies to various student discount plans offered by our company.

Can international students also apply?