Frequently Asked Questions | Kyoto Kimono Rental Hanaemi

About the rental day

Are same-day reservations available?

Yes, same-day reservations are available! However, spring and autumn can get quite crowded, so we recommend making a reservation in advance.

How should we make the payment?

Payment will be made on-site. We accept the following payment methods.
-Cash
-Credit card (VISA, MASTER, JCB, AMEX, Diners, Discover)
-Transportation electronic money (Kitaca, Suica, Pasmo, tolca, manaca, ICOCA, SUGOCA, nimoca, Hayakaken)
-QR code payment (Paypay, dPay, Rpay, auPAY, Merpay, WeChatPay, Alipay)
-Electronic money (iD, QUICPay, Apple Pay)

How can I make a reservation for the Large Group Plan?

Please contact us by email, WhatsApp, DM, or any other method.

Can I leave large luggage such as suitcases?

Yes, you can! Carry-on size suitcases are free of charge, but larger suitcases cost 500 yen per item.

How long does it take from the reservation time to departure?

Please allow approximately 45 to 90 minutes. The time required will vary depending on the individual and how long it takes to choose a kimono.

Do I really not need to bring anything?

We provide everything you need, including an undergarment, tabi socks, zori sandals, and a free hand-bag, so please feel free to come empty-handed. During the winter months, we recommend bringing warm clothing such as a low-necked shirt, thermal underwear (long johns), gloves, or a shawl to help keep you warm while wearing the kimono.

About the plan and kimono

I can't decide which plan to choose

Please visit us on the day and decide after seeing everything in person. You can also change your plan on the day, so please choose the course you prefer!

Can I change my rental plan and add add-ons on the day?

We also accept changes to rental plans and additions or changes to options on the day of your visit. We strive to provide flexible service so that we can offer the best plan to suit each customer’s needs and preferences!

I am older—do you have kimono that would suit me?

Customers of all ages visit us, and we offer a wide variety of kimono styles. While our customer photos often feature more vibrant and eye-catching designs, we also have many elegant and understated kimono available. Please feel free to visit us with confidence, as we can help you find a style that suits your preferences!

I’m not sure whether to add options at the time of booking. Is it okay to decide on the options in-store on the day of my visit?

You can absolutely decide about options on the day of your visit at the store if you are still unsure at the time of booking.

Do you also offer obi styling?

Yes, we do. We will style your obi beautifully, paying attention to every angle—including how it looks from the back—so you look lovely from all sides.

If my kimono becomes badly disarranged during the day, what should I do?

In the unlikely event that this happens, please return to our shop. We will be happy to adjust and fix your kimono for you.

Do I need to take precautions for the cold weather?

We recommend wearing warm inner layers such as a low-neck (wide neckline) thermal top and leggings.

If I accidentally stain or tear the rented kimono, will there be any additional charges?

We do not charge for minor stains or loose threads. However, depending on the extent of the stain or damage, we may ask for compensation, so please handle the kimono with care.

About hair styling

Can I also rent hair accessories?

We have a wide variety of hair accessories available, including flowers and traditional hairpins! They are provided free of charge to customers who have their hair styled by us.

My hair is short. Can it still be styled?

Even simply adding curls to the top of your hair can create an elegant and glamorous look. If your hair has a certain amount of length, we can style it, so please feel free to consult with our staff.

Can you style my hair using the hair accessories that I bring with me?

Yes, that's possible. Please give your hair accessories to our staff when you have your hair styled.

How to return

What time do I have to return it?

The return time is 5:30 p.m.

How do I return it?

There are two return options: 17. Same-day return: Please return to our shop by 30:12 p.m. 5,000. Next-day return: Please return the kimono to our shop by XNUMX:XNUMX p.m. (noon) the following day. For next-day returns, we require a ¥XNUMX cash deposit as a security deposit, and we will take a photo of your ID.

I'd like to use the next-day return option. Can one person return everyone's kimonos? For example, can the group representative return my friend's kimono as well?

If you choose the **next-day return option**, one person in your group may return all of the kimonos on behalf of everyone. However, for **same-day returns**, each customer must return their own kimono. We cannot accept same-day returns from a representative on behalf of others.

Can you keep my clothes and suitcase while I'm wearing the kimono?

We can store your clothes free of charge while you are wearing the kimono, except for valuables. You may collect your belongings at any time during our business hours. We can also store **one suitcase per person**.

Can I return it the next day?

Yes, it is available. We offer a **next-day return option (¥1,100, tax included)**. If you choose this option, please return the kimono to our shop by **12:5,000 p.m. (noon) the following day**. For next-day returns, we require a **¥5,000 cash deposit per person** as a security deposit, and we will take a photo of your ID.

Reservations, changes and cancellations

How can I change or cancel my reservation?

If you made your reservation through our website, you can cancel it via the reservation confirmation email. If you would like to change your reservation details, please cancel your current booking first and then make a new reservation.

Can I change my kimono rental reservation time?

Yes, it is possible. However, changes to your reservation time must be made online. Please first cancel your current reservation from the reservation confirmation page, and then make a new booking at your preferred time.

Is there a cancellation fee?

For cancellations, please cancel your reservation via the confirmation email by the day before your booking. For same-day cancellations, a 100% cancellation fee will be charged, as our staff will be prepared for your appointment. Thank you for your understanding.

Is it okay even if rain is forecast?

Many guests still enjoy walking around even in the rain. Since our kimonos are for sightseeing use, we do not charge any cleaning fees for rain stains or light dirt, so please don’t worry. Kyoto has a lovely, elegant atmosphere even on rainy days, and we highly recommend it.

Can I make a reservation by phone?

Yes, you can also make a reservation by phone.

I would like to confirm my reservation.

If you made your reservation online, please check the “reservation confirmation email” sent at the time of booking. If you have not received the confirmation email, your reservation may not have been completed. In that case, please contact us via the inquiry form or call our shop directly.

What happens if I’m late? Will my dressing order change?

If you are more than 20 minutes late, we may ask you to move to the next available time slot. However, we will do our best to accommodate you, so please come to the shop.

I’m going to be late for my reservation. Do I need to contact you?

We would appreciate it if you could let us know in advance if you are going to be late for your reservation.

About student discount plans

Can you accommodate large groups?

We accept group reservations of XNUMX people or more. Please contact us by email or phone for group bookings.

Is it available for school trips?

Yes, it is available for school trips. We also accept group reservations for school excursions. Please feel free to contact us.

Is it available for vocational school and university students?

Yes, it is available. However, you will be required to present a valid student ID.

Is there a student discount?

Yes, we offer a student discount plan. It is available for students from junior high school to university. Please present a valid student ID.

Can students at a prep school also use the student discount?

Yes, it is available if you have a student ID issued by an officially recognized preparatory school.

I graduated in March and already returned my student ID. Can I still use the student discount?

If you are still in your graduation month, you may use our student discount plan by presenting a commuter pass, graduation certificate, or graduation photo. Please note that the eligibility for student discount services applies to all student discount plans offered by our company.

Is the discount available for international students?